This intensive course enables the participants to develop an expertise to support an organization in implementing and managing an IT Service Management System as specified in ISO 20000: Service management (based on ISO 20000), management plan, implementation, surveillance, re-examination and operation of an ITSMS, continuous improvement of IT Service Management Systems, management’s commitment, follow-up and review as well as an introduction to ISO 20000 audit certification.
ISO/IEC 20000 is a Service Management Systems (SMS) standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Most importantly, ISO/IEC 20000 certification validates that a company can continuously improve the delivery of their IT services.
By obtaining ISO/IEC 20000 certification, you will enable your company to have reliable, effective, consistent and continually improved IT services.
The Program is based on practical approaches and the trainers of 3D EDUCATORS are highly professional and provide you professional guidance and techniques in order to understand the ISO Accredit International Audit & Procedures. Further, the program also enabled to conduct audits Internationally and recognized yourself in the Market as Lead Auditor.
After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.
The International Organization for Standardization (ISO) has the mission of promoting the development of standardization and related world activities to facilitate the international exchange of goods and services. ISO is comprised of 91 member countries. This Training program will give the comprehensive detail of each clause that is the part of this standard. The Training methodology covers the real time scenarios and real time examples.